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Cookies

Last update on 16/08/2022

What are cookies?

 

Cookies are small text files that are placed by your browser on your device to store certain information when you visit a website.

Using the information that is stored, a website can recognize that you have previously accessed and visited it using your browser on your device. The purpose is to enable the site to remember your preferences (such as username, language, etc.) for a certain period of time. That way, you don’t have to re-enter them when browsing around the site during the same visit.

First party cookies are cookies set by the website you’re visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser.

Cookies can also be used to establish anonymised statistics about the browsing experience on our sites.
For further information, visit allaboutcookies.org.

How do we use cookies?

 

We use this information to arrange and display the website optimally in accordance with your preferences. Within this process, only the cookie itself is identified on your device. This data helps us improve your online Service experience. Personal data is only stored following your express consent or where this is necessary to enable use the service provided by us and accessed by you.

What types of cookies do we use?

 

There are a number of different types of cookies, however, our website uses:

Functionality — Our website uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Optional cookies

_hjSessionUser_{site_id}
  • Set when a user first lands on a page.
  • Persists the Hotjar User ID which is unique to that site.
  • Ensures data from subsequent visits to the same site are attributed to the same user ID.
  • 365 days duration.
  • JSON data type.

_hjSession_{site_id}
  • Holds current session data.
  • Ensures subsequent requests in the session window are attributed to the same session.
  • 30 minutes duration.
  • JSON data type.

_hjIncludedInPageviewSample
  • Set to determine if a user is included in the data sampling defined by your site's pageview limit.
  • 30 minutes duration.
  • Boolean true/false data type.

_hjIncludedInSessionSample
  • Set to determine if a user is included in the data sampling defined by your site's daily session limit.
  • 30 minutes duration.
  • Boolean true/false data type.

_hjAbsoluteSessionInProgress
  • Used to detect the first pageview session of a user.
  • 30 minutes duration.
  • Boolean true/false data type.

_hjDonePolls
  • Set when a user completes an on-site Survey.
  • Ensures the same Survey does not reappear if it has already been filled in.
  • 365 days duration.
  • Boolean true/false data type.

_hjMinimizedPolls
  • Set when a user minimizes an on-site Survey.
  • Ensures that the Survey stays minimized when the user navigates through your site.
  • 365 days duration.
  • Boolean true/false data type.

_hjShownFeedbackMessage
  • Set when a user minimizes or completes a Feedback widget.
  • Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show.
  • 365 days duration.
  • Boolean true/false data type.

How can you manage cookies?

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Beware this may prevent you from taking full advantage of few website functionalities.

You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited.